InsightNI

We all know that great customer experience equates to customer loyalty and repeat business, but it starts with engaged and motivated employees. Let us help you understand both your customers and your team, ensuring they’re satisfied and inspired to keep driving your success forward.

InsightNI is a premier customer experience (CX) consultancy based in Belfast, with over 20 years of expertise in helping businesses enhance their customer journeys and employee wellbeing. Founded by Catherine Scott in 2008, we specialise in designing, measuring, and optimising every touchpoint of the customer journey through services like mystery shopping, customer journey mapping, and customer service training.

At InsightNI, we understand that a great customer experience begins with engaged and motivated employees, which is why we also offer tailored employee wellbeing solutions that foster a positive, productive workplace. Our holistic approach ensures that businesses thrive by delivering exceptional experiences for both customers and staff.