Training & Workshops
"Elevating customer service and nurturing employee wellbeing to drive impactful results"
At InsightNI, we specialise in delivering engaging, practical training and workshops designed to drive real results for your business. Working alongside a team of experienced associates and therapists, we tailor our sessions to meet your specific needs.
Our workshops equip teams with the skills, knowledge, and strategies they need to thrive, whether it’s delivering outstanding customer service, improving workplace wellbeing, or mapping the perfect customer journey.
Use the enquiry button below to organise your free consultation.
Customer Journey Mapping Workshops
Our Customer Journey Mapping Workshops offer an in-depth exploration of how customers interact with your business, from first contact to post-purchase, allowing you to identify areas for improvement and create more seamless experiences.
In our workshops, we work closely with your team to map out key stages of the customer journey and understand how customers experience your brand.
Our workshops are particularly valuable for businesses in tourism, hospitality, and the public sector looking to refine their customer interactions and support sustainable growth.
How We Can Help
If you are interested in redefining, reimagining, or benchmarking your customer experience, or in improving your employee engagement, let us collaborate with you. We’ll work together to understand your existing customer and employee journeys, and develop strategies that align with your ideal vision.
How We Can Help
Our company history and facts
I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now.
Design & development process demonstration
A wonderful serenity has taken possession of my entire soul,like these sweet mornings of spring which I enjoy with my whole heart.
Our Clients Include...
