Become a Mystery Shopper

"Building better customer interactions and thriving workplace cultures for a stronger business"

Are you interested in playing a crucial role in improving customer experiences? Join our team of mystery shoppers at InsightNI and contribute to enhancing service standards across various industries. Our dedicated page invites potential mystery shoppers to sign up and participate in exciting projects that make a real difference.

Use the enquiry button to become a member of our network

Why Become a Mystery Shopper?

As a mystery shopper, you will help businesses understand and improve their customer service by providing valuable feedback on their operations.

This role offers a unique opportunity to be part of a dynamic process that helps brands enhance their service quality and customer satisfaction.
Benefits of becoming a mystery shopper include:

Flexible Work: Choose assignments that fit your schedule and location.
Diverse Experiences: Engage with different businesses and industries, from retail and hospitality to finance and more.
Compensation: Receive payment for your time and detailed reports on your findings.
Skill Development: Gain insights into business operations and develop skills in observation and reporting.

The Mystery Shopping Process

Sign Up: Fill out our easy online application form to join our mystery shopper network.
Training: Attend our free training webinars to understand the expectations and requirements for mystery shopping assignments.
Receive Assignments: Get notified about available projects that match your profile and preferences.
Conduct Evaluations: Visit businesses, interact with staff, and evaluate the customer experience based on our criteria.
Submit Reports: Provide detailed feedback to help businesses understand their performance.
Get Paid: Receive compensation for completed assignments and enjoy the satisfaction of contributing to service improvements.

Ready to start?

Complete the enquiry form to sign up and become a valued member of our mystery shopper network. If you have any questions or need more information, don’t hesitate to contact us.

Use the enquiry button below to become a member of our network

Join us in enhancing customer experiences and driving impactful changes in service quality!

How We Can Help

If you are interested in redefining, reimagining, or benchmarking your customer experience, or in improving your employee engagement, let us collaborate with you. We’ll work together to understand your existing customer and employee journeys, and develop strategies that align with your ideal vision.

Our Clients Include...