About Us

"Creating seamless customer experiences and fostering employee engagement for sustainable growth"

We are passionate about creating outstanding customer experiences, enhancing customer service and building customer loyalty. We believe the key pillars for creating excellent customer experience are:

Understanding your customers and impacting their behaviour
Delivering unforgettable seamless customer journeys
Engaging your employees
Maximising financial returns

Established in 2008 by Catherine Scott, InsightNI is a leading Northern Ireland customer experience consultancy, based in Belfast. Catherine has over 20 years expertise in analysing data insights and customer behaviours as well as reimagining customer journeys for businesses across all sectors.

In addition to her extensive CX knowledge she is passionate about working with businesses to become more customer-centric and brings approachability, passion and integrity to all her projects.

About Insight NI Customer Experience Consultancy

At InsightNI, we understand that exceptional customer experiences begin with engaged and motivated employees.
A positive employee experience is not only essential for staff satisfaction but is also the foundation for delivering top-tier customer service.
By focusing on your employees’ wellbeing, we help create a thriving workplace that naturally leads to better customer experiences and business growth.

We work closely with businesses to:

Enhance employee engagement and satisfaction
Improve workplace wellbeing through tailored programs
Foster a culture where employees feel valued, motivated, and empowered to contribute to business success

WORDS ABOUT US

Our Team

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Mark Jance

CEO / FOUNDER

Aviana Plummer

CEO / FOUNDER

Braydon Wilkerson

CEO / FOUNDER

Kristin Watson

CEO / FOUNDER

How We Can Help

If you are interested in redefining, reimagining, or benchmarking your customer experience, or in improving your employee engagement, let us collaborate with you. We’ll work together to understand your existing customer and employee journeys, and develop strategies that align with your ideal vision.