Customer Experience Services
"Elevating customer service and nurturing employee wellbeing to drive impactful results"
At InsightNI, we are dedicated to transforming your customer experience through a comprehensive suite of services designed to optimise every interaction with your brand.
From mystery shopping that uncovers valuable insights to customer journey mapping that visualises and enhances each touchpoint, we provide tailored solutions that drive exceptional service and satisfaction.
Our customer surveys deliver actionable feedback, while our bespoke customer service training programs and customer journey mapping workshops empower your team with the skills to exceed expectations.
With over 20 years of expertise, we partner with businesses to create seamless and engaging experiences that not only meet but exceed customer needs.
Customer Journey Mapping
At InsightNI, we specialise in Customer Journey Mapping to help you gain a comprehensive understanding of every touchpoint in your customer’s journey.
Our process begins with a detailed analysis of your customer interactions, from the initial point of contact through to the final experience and beyond.
Our approach includes gathering feedback from real customers and incorporating insights from employees, which provides a holistic view of the customer experience and helps in understanding internal challenges.
Customer Journey Mapping Workshops
Our Customer Journey Mapping Workshops offer an in-depth exploration of how customers interact with your business, from first contact to post-purchase, allowing you to identify areas for improvement and create more seamless experiences.
In our workshops, we work closely with your team to map out key stages of the customer journey and understand how customers experience your brand.
Our workshops are particularly valuable for businesses in tourism, hospitality, and the public sector looking to refine their customer interactions and support sustainable growth.
How We Can Help
If you are interested in redefining, reimagining, or benchmarking your customer experience, or in improving your employee engagement, let us collaborate with you. We’ll work together to understand your existing customer and employee journeys, and develop strategies that align with your ideal vision.
Our Clients Include...
