Customer Journey Mapping Workshops
"Transforming customer journeys and empowering employees for lasting business success"
At InsightNI, we help businesses visualise and optimise every touchpoint of their customer journey. Our Customer Journey Mapping Workshops offer an in-depth exploration of how customers interact with your business, from first contact to post-purchase, allowing you to identify areas for improvement and create more seamless experiences.
In our workshops, we work closely with your team to map out key stages of the customer journey and understand how customers experience your brand. We help you uncover pain points and inefficiencies that may be affecting satisfaction, and together, we define what the ideal customer journey should look like, ensuring it meets the needs of your customers at every stage.
By the end of the workshop, you’ll leave with a clear, actionable plan to enhance customer experiences and drive better business results.
This approach leads to improved customer experiences, increasing satisfaction and loyalty, while also aligning your internal teams to ensure everyone contributes to a consistent and engaging customer journey.
Our workshops are particularly valuable for businesses in tourism, hospitality, and the public sector looking to refine their customer interactions and support sustainable growth.
Use the enquiry button below to organise your free consultation.
How We Can Help
If you are interested in redefining, reimagining, or benchmarking your customer experience, or in improving your employee engagement, let us collaborate with you. We’ll work together to understand your existing customer and employee journeys, and develop strategies that align with your ideal vision.
Our Clients Include...
