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10 Steps to Create a Customer Journey Map

10 Steps To Create Customer Journey Map
  • Define your objective and scope.
  • Define your customer personas.
  • Define the needs and goals of each customer persona.
  • Do your research – what information do you already know about the customer journey.
  • Define the stages and touch points.
  • Identify the painpoints and barriers.
  • What resources have you got and will you need more.
  • What is your ideal customer journey.
  • Update your CX strategy.
  • Review Review Review.